Everyone has tech issues. And in my line of work, I see lots of them. The problems below are ones that seem to be on repeat, in part thanks to Windows 10. In case you’re struggling with these same issues, here are the fixes and advice.
Backing up Outlook Files
If you’ve been relying on Outlook’s backup utility to save copies of your Outlook databases, you were probably as annoyed as I was to discover they abandoned it for new versions of Outlook. Luckily, a programmer picked up where Microsoft left off and is offering it free under an open source license.
Like the original utility, you can append the file name to “fool” cloud backup services that don’t allow Outlook backups and store the backup files in a folder of your choice (e.g., a Dropbox or other cloud service or attached drive folder). And if you haven’t putzed around with file locations, the utility should find your current database and any archive files. If not, use the browse feature to find everything including old calendar files.
Freeing Space on Your iPhone
iPhone users often notice that the ample storage space they thought they had has disappeared. Even after you remove apps, clear out your mailbox, photos, music and app controlled data caches, it hardly makes a dent. It turns out Apple’s OS stores a lot of stuff you aren’t even aware of. And due to the opacity of iPhone’s file system, it’s difficult, if not impossible, to get rid of this stuff.
The solution is to force the iPhone to make room by trying to download something that, according to your storage settings, you know won’t fit. Miraculously, your iPhone will find the space you need. Read the how at CNET.
Flash Storage Drive Half Capacity
Speaking of storage space, have you recently bought a USB flash drive 64GB or larger only to find there’s only 32 GB of space on it? Or, you’ve tried copying a 6 GB file to your flash storage drive and you get a “not enough room” message even when you know there’s plenty of space left?
For the second issue, it’s likely that the drive is formatted using FAT32 file system which doesn’t allow copying files larger than 4 GB. So you’ll need to reformat the flash drive using NTFS or exFAT file system. To do that, right click on the drive and choose “Format” to reformat the drive and select the new file system. Reformatting will wipe out everything on the drive, so copy or back up any data to a temporary location if you need it.
For the missing storage space problem, you’ll need to get rid of the partitions built into the drive. In Windows, run diskpart.exe via the command line. Here’s the step by step. Mac users can use the included disk utility. Note that if the drive is not specifically known to be Mac compatible, it won’t work.
Still using desktop Act! as your CRM? Considering upgrading to the cloud version? If you use Act! mainly as a PDA (contacts, calendar/activities), I’ve got three words for you – don’t do it. The newest version of Act! (version 18) is a nightmare both on the desktop and in the cloud. If you’re migrating to Windows 10, you’ll have no choice but to upgrade to version 18 but stick with the desktop app and use Handheld Contacts to sync. You’ll need to purchase a subscription for each device, but you’ll get the most reliable, if not perfect (activities cleared on one device sometimes don’t clear on other devices) one or two-way syncing.
The HHC mobile app is decent – you’ll see your contacts, activities and up to 5 levels of histories. Plus, if you call, email or text a contact via the HHC app, it automatically creates a history. To be sure, it’s nothing like the full desktop experience but works for daily communication and activities.
Text Scaling on High Definition Screens
It’s amazing how much you can see on the new HD screens. On tablets and monitors alike, they cram much more in the same size space as standard definition screens. The only thing is that the text sizes can be really small, blurry or so large that text overlaps and doesn’t fit in the display box.
To make matters worse, some programs are so old or poorly written (Act! and Sugar Sync, I’m talking about you!) that they ignore the HD text size problem. Most of the time, you’re out of luck until the developer decides to provide a scaling fix.
But here are some things you can try to solve HD text issues:
–Try the keyboard command – (hold) CTRL key and hit the + key to automatically zoom in. This works with browsers and some (but not all) software.
–Many programs have a zoom option. In Word, for example, it’s under the View tab.
–In Windows you can try adjusting text size and/or resolution in the Display Settings. Right click anywhere on the screen and choose “Display Settings.” Depending on the version of Windows, you should see size options for text and screen resolution. In Windows 2016, you can also go to Control Panel then search for Display to see more options for modifying text sizes.
–You can try disabling display scaling or different compatibility modes for offending programs. Right click on the program’s icon and choose Properties. Under Compatibility, check “disable display scaling on high DP settings.” If that doesn’t work (worked for SugarSync but not for Act!…), try different compatibility settings.
Still no luck? It may be time to find replacement software or go back to using a standard resolution monitor.